FAQ

  • How do I order from you?
    Complete the on-line order form. Be sure to include a daytime telephone number and e-mail address so that we can contact you if we need more information. DO NOT ENTER INFORMATION IN ALL CAPS UNLESS YOU WANT IT PRINTED THAT WAY.
  • What does the price include?
    The price includes one invitation with layers and ribbon as shown, envelope, set-up and printing, fully assembled.
  • Do you charge sales tax?
    Our facility is located in Texas. Any shipment to Texas will be charged 8.25% sales tax. At this time we are not required to collect sales tax for other states.
  • Is there a minimum quantity required?
    MINIMUM ORDER IS 16 49 or more - less 10% 97 or more - less 15% Orders over $100 are shipped free ground freight
  • Is there a maximum number of lines allowed?
    No, however the more lines the smaller the text can be. Choose a design for a vertical layout and a simple font if you have many lines. You may want to let us choose a font and layout for you.
  • Where can I get ideas for wording?
    There are many ideas on the samples we have provided. Or, go to www.verseit.com.
    The Paper Lion reserves the right to edit wording and correct spelling, grammar and punctuation errors. We will use our professional judgment for layout, font sizing and line breaks.
  • Can I choose the font?
    Yes. Consult the font chart or monogram chart for choices. We have thousands of fonts and cannot put them all on the list. If you have a font you wish to use but it is not on our list, fax us a printed sample and we may be able to match it or get very close. Choosing a font is not as easy as it looks. You may wish to let us choose an appropriate font and layout. Many times we find a combination of a block and a script works well. Do not combine different scripts unless they are a related family of fonts.
  • Can you print in color?
    Yes. If you specify a color we will match as closely as possible the color on the card you have chosen.
  • Do you do raised printing?
    No, these are flat printed only.
  • How long does it take to get my order?
    Our turn-around time is very short. We will e-mail a proof to you within 2 days after we receive your order. Once you have approved the proof we will print it within 2 or 3 days. If you require shipment in less than 2 days a Rush Fee of $20 will apply. If you require one day service the Rush Fee is $35. Shipping time is in addition to production time.
  • How can I get faster service?
    Let us know when you need to receive your order. We will make every effort to meet your schedule. Choose a faster shipping method such as second day or overnight delivery.
  • Can you send envelopes ahead?
    Yes, we will send envelopes ahead. This results in an additional shipping charge to your account.
  • Do you provide a proof? Additional proofs?
    We will e-mail you a proof which shows the layout and font only. It does not show the actual card. The first proof is provided at no cost. If you require additional proofs they are $10 each. It is important to approve the proof promptly because we do not print your order until we have proof approval.
  • What if there's an error?
    We do not print orders until the proof is approved, so the customer must check it very carefully and report any errors or changes to us. We will correct errors and make changes at that time. Any errors after proof approval are the responsibility of the customer.
  • Can I change my order after it is submitted?
    If you need to change something on your order after it has been submitted to us, you may indicate it when you are checking the proof. This is the time to change quantity if desired. Changes cannot be made once the proof has been approved.
  • Can I cancel my order after it is submitted?
    You may cancel at no charge before we send you a proof. If we have done the layout and sent you a proof, the charge to cancel is $15 plus the cost of any envelopes that have been sent ahead and any freight charges incurred prior to printing. There is no cancellation or refund of an order after it has been approved for printing.
  • Can you print on the reverse side of the invitation?
    Most of the cardstock used for our invitations is double sided, that is, it is printed on both sides, sometimes with a coordinating color, sometimes with a coordinating design. Therefore, it is not a good idea to print on the reverse side.
  • Do you provide samples?
    No, at this time we are unable to send physical samples.
  • Can I print or assemble myself?
    In order to assure that our products maintain our high quality standards, we print and assemble them here. We do not sell the blank stock for customers to print.
  • Do you have a catalog?
    Our catalog is on-line. We do not have a printed catalog.
  • Can you provide a printed return address on the envelope?
    A return address (2 or 3 lines only) can be printed on the envelope flap for an additional charge, in a matching or coordinating font, in black ink.
  • If I have questions how can I reach you?
    Go to the "Contact us" tab on our home page. Or call 972-540-5966 between 9:30 and 5:00 (central time zone) Monday - Friday.
  • If I am unhappy with the final product can I return or exchange it?
    We make every effort to provide complete information and pictures before we complete an order. If there is something we have done that does not please you, we will attempt to rectify it. However, after we have completed your order we cannot be responsible for choices you made if you don't like them at a later date.